AI support investigation

Your agents open tickets to answers, not a blank page.

Every ticket, investigated on arrival — resolution waiting before your agent opens it. Flocly runs an automated AI investigation across your docs, API references, and codebase the moment a ticket is created, so your team's job becomes “do I agree with this?”, not “where do I even start?”

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Technical tickets don't fail at the answer. They fail at the start.

For products that are genuinely technical, the slow part isn't writing the reply — it's the investigation before it: digging through docs, retracing the API, finding the commit that changed behaviour, working out whether it's a bug or a config. Every ticket starts from a blank page.

Context is scattered

The answer lives across your docs, your API spec, and your codebase — never in one place.

Triage burns your best people

Senior engineers spend their day figuring out where to look instead of solving.

Resolution time compounds

Every back-and-forth to gather context is another day the customer waits.

Connect once. Investigated automatically.

1
Connect your sources
Docs, API references, and your codebase — a few minutes, no engineering project.
2
Tickets route to the right place
Email-to-ticket and routing rules send each issue to the right agent or team automatically.
3
AI investigates on arrival
A pipeline of agents correlates the ticket against your connected sources and proposes a root cause with supporting evidence.
4
Your team decides
Every finding and suggested reply is reviewed by a human — Flocly suggests, it never acts on its own.

Everything a technical support team needs

From the moment a ticket lands to the reply your customer reads — one workflow, with a human approving every send.

AI investigation

The moment a ticket lands, a pipeline of agents correlates it against your docs, API references, and codebase — then attaches a root cause with the evidence it's built on.

Suggested replies

Every investigation ends in a drafted reply your agent can edit and send. Grounded in the evidence it found, never a black-box answer.

Smart routing

Agent groups and product mapping send each ticket to the team that owns it — no manual triage queue to work through first.

Email-to-ticket

Customers email the address they already use. It arrives as a structured, routed ticket with the full thread intact.

Customer portal

A branded space where customers submit tickets and track their status, without leaving the look and feel of your product.

Human in the loop, always

Flocly investigates and suggests; nothing reaches a customer without an agent's explicit approval. Every write needs a human.

Per-seat pricing, investigations included.

Each plan includes a pool of AI investigations and transparent per-investigation overage after that. 14-day free trial — no credit card.

Starter

$29/seat/mo

billed annually

10 investigations included/seat/mo

Then $1/investigation overage

2 connectors
90-day data retention
SLA settings
Custom branding & email templates
Email support

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Enterprise

Custom seat pricing, pooled investigation allotments, dedicated support, and SLA guarantees. Sales-led; invoiced contracts.

What counts as a billable investigation?

An investigation is billed only when it completes and produces at least one suggested reply. Failed or zero-suggestion runs are never charged.

How does the allotment work?

Every seat adds its allotment to a shared org pool. A 4-seat Pro team gets 80 included investigations a month, pooled across the whole team.

When is overage billed?

Overage is billed in arrears on your next invoice; seats are billed in advance. A live projected invoice sits in your billing settings.

Can I cap what I spend?

Investigations pause automatically when you hit your monthly ceiling. Raise it whenever you need to — one click from your billing page.

See it investigate your first ticket today.

Start a 14-day trial, connect a source, and watch Flocly work a real ticket end-to-end. No credit card required.